Terms & Conditions

1. Definitions

• "Anurak" / "we" / "us" / "our" — the legal practice operating under the name Anurak, located at 47 Thanon Witthayu, Lumphini, Pathum Wan, Bangkok 10330, Thailand.
• "Service" — any of the legal services offered by Anurak, including pension eligibility reviews, appeal of reduced or withheld benefits, and representation before pension authorities.
• "User" / "you" / "your" — any individual who accesses our website or enquires about or engages our services.
• "Agreement" — these Terms and Conditions, together with any written engagement confirmation provided by Anurak.
• "Content" — all text, materials, and information published on our website.

2. Acceptance of Terms

By using our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you should not use our website or services.

You must be at least 18 years of age and legally capable of entering a binding agreement under Thai law to engage our services. If you are acting on behalf of another person (for example, an elderly parent), you confirm that you have the authority to do so.

3. Service Description

Anurak provides legal services focused on pension protection in Thailand. Our three services are:

• Pension Eligibility Review — a review of records to set out entitlements and options (฿2,100 THB)
• Appeal of Reduced or Withheld Benefits — preparation and management of formal appeals (฿5,700 THB)
• Representation Before Pension Authorities — attendance and representation at meetings and hearings (฿3,600 THB)

Services are available to individuals in Thailand and are conducted primarily in Bangkok. Remote consultations may be arranged by agreement.

4. Engagement and Payment

An engagement is formed when Anurak provides a written confirmation of the scope and fee, and you confirm your acceptance. Work does not commence until this is complete.

Fees are fixed per service as stated above, in Thai Baht (THB). Payment terms and preferred method will be confirmed in writing at engagement. All fees are payable in full before or as agreed at the start of each service, unless otherwise stated in your written engagement confirmation.

If additional work is required beyond the agreed scope, Anurak will notify you and agree any additional fee before proceeding. We do not undertake out-of-scope work without prior written agreement.

5. Your Responsibilities

To enable us to provide our services effectively, you agree to:

• Provide accurate, complete, and up-to-date information and documentation relevant to your matter
• Notify us promptly if any information you have provided changes
• Respond to communications from us within a reasonable time
• Not use our website or services for any unlawful purpose
• Not attempt to interfere with the operation of our website

6. Intellectual Property

All content on our website — including text, design, layout, and materials — is the property of Anurak and is protected by applicable intellectual property law. You may view and print content for personal, non-commercial reference only. You may not reproduce, distribute, or use any content without our prior written permission.

7. Disclaimers

Our website content is provided for general information only and does not constitute legal advice. Legal advice is provided only through a formal engagement.

The outcome of pension appeals and hearings depends on many factors outside our control, including the decisions of Thai pension authorities. We provide professional analysis and representation but do not make assurances about results. Each matter is assessed on its own merits and advised on honestly.

8. Limitation of Liability

To the fullest extent permitted by Thai law, Anurak's liability for any claim arising from our services shall not exceed the fee paid for the specific service to which the claim relates.

We are not liable for indirect or consequential losses, including loss of pension income, unless caused by our gross negligence or wilful misconduct. We are not responsible for decisions made by pension authorities or government bodies.

9. Termination

Either party may end an engagement by giving written notice. If you end the engagement after work has commenced, fees for work completed to that point are payable in proportion to the fixed fee. Anurak may also end an engagement where you have provided materially inaccurate information or where continuing the engagement would breach our professional obligations.

These Terms survive termination of any specific engagement.

10. Confidentiality

We maintain the confidentiality of all information provided to us in connection with your matter, subject to our legal and professional obligations. We do not share client information with third parties except as required to perform the service or as required by law. See our Privacy Policy for full details of how personal data is handled.

11. Governing Law and Disputes

These Terms are governed by the laws of the Kingdom of Thailand. Any dispute arising from these Terms or from our services shall first be addressed through direct communication. We will attempt in good faith to resolve any concern raised within 14 working days.

If a dispute cannot be resolved informally, it shall be referred to the competent courts of Bangkok, Thailand. For professional conduct matters, you also have the right to raise concerns with the Lawyers Council of Thailand.

12. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our website, with the "Last updated" date shown above. Continued use of our website or services after any changes constitutes acceptance. We will notify active clients of material changes by email.

13. Contact

For questions or concerns regarding these Terms: